Compassionate, and evidence-based care

Telehealth Information

Practice: Dr Atandwa Segai Inc

You are scheduled for a virtual consultation with Dr Segai. Your appointment will take place via Zoom / WhatsApp / Telephone / Other, in accordance with the HPCSA guidelines for telehealth.

Patient Privacy and POPIA Compliance

Your privacy and personal information are treated with the highest level of care, in full compliance with the Protection of Personal Information Act (POPIA).

Important Information

• Virtual consultations can be very effective, but they may have some limitations compared to in-person visits. They are not a substitute for in-person emergency care.
• Every effort is made to maintain your confidentiality and privacy, but using digital technology always carries a minimal risk of data breaches.
• If your condition, after thoroughly evaluating your symptoms and medical history, requires a physical examination or further assessment, you will be advised to attend an in-person consultation. The medical advice given will still be charged at the agreed virtual consultation rate. Furthermore, no sick note and/or prescription will be issued.
• Prescriptions, sick notes, referrals and any supporting medical documents are issued only when clinically indicated following a professional virtual medical assessment. Sick notes are not sold. If your sole purpose of consultation is to buy one, please do not proceed with making a booking.
• It is your duty to ascertain that your employer accepts virtual sick notes as no refunds will be made after consultation should this not be the case.
• It is your responsibility to provide accurate medical history at all times.
• The relevant consultation fee is payable up-front to secure an appointment.
• Appointment cancellation should be made 24 hours before appointment for a full refund. Failure to adhere to the scheduled date and time will result in forfeiture of fees paid. We work on an appointment basis and thus it is important to be available for your virtual consultation.
• Appointment reschedules should be made 24 hours before consultation. No refunds will be made should you fail to communicate this in time.
• No consultations are done for children below 2 years owing to their unpredictable rapid deterioration in condition.

By continuing with this consultation, you acknowledge that:

1. Only relevant, personal, and medical information is collected for your care.
2. Your information is securely stored and will not be shared without your consent.
3. You have the right to access, correct, or request deletion of your data at any time.
4. Strong security measures are in place to protect your information from unauthorized access.

Confirmation and Acknowledgment

By continuing with this consultation, you agree that:

I have read and understood the information above and I consent to the telemedicine consultation.

All the personal information I have provided is correct.

Payment Acknowledgement via EFT

I understand and agree to the consultation fee payable via EFT to account holder: Dr Atandwa Segai Inc

Standard Bank
Account number: 240 304985
Branch: Brandwag
Branch code: 005534
SWIFT code: SBZAZAJJ
Reference: YOUR NAME & SURNAME

Please send POP to WhatsApp number 067 917 8834 before consultation.

Dr Segai is a seasoned General Practitioner with extensive experience in private practice. In addition, he serves as a Principal Investigator in clinical trials, having worked on Phase 2–4 studies across various disease areas. He has expertise in telehealth services and is passionate about promoting and delivering high-quality patient-centred healthcare. He is committed to continuous professional development, striving to improve as a physician and stay current with the latest trends in medicine.

Thank you.